REFUND POLICY

Easy Returns, Guaranteed Satisfaction

At Susi, we stand by the quality of our products and your satisfaction is our priority. If you need to return or exchange your fragrance, we're here to make the process as easy as possible.

​

Our Return Policy:

• Products can be returned or replaced within 14 days of purchase.

• Please note, refunds are not available as fragrances are consumable products.

• Sale or discounted purchases are non-returnable.

• Returns are accepted for products purchased at their original price.

• Fragrances blended from multiple perfumes are not eligible for return.

• ​

Eligibility Criteria for Returns:

• Defective or incorrect products received.

• Damaged during transit

• ​

Return Process:

To initiate a return, simply email us at sales@susiperfumes.com with your reason for return and product images.

​

The Return Process:

• Our team will respond within two business days to address your concerns.

• If you choose to return the product, we'll work with you to arrange a replacement that meets your satisfaction.

• ​

We're here to ensure you're delighted with your Fumme's experience. If you have any questions or concerns, don't hesitate to reach out to our friendly customer support team.