Privacy policy

SUSI is operated by SB VENTURES. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, contact us, or interact with our services, we may collect the following information:

Personal Information

  • Full name

  • Phone number

  • Email address

  • Shipping address

  • Billing address

  • Order details

  • Purchase history

Payment Information

Payments may be processed through third-party payment providers. We do not intentionally store your complete debit card, credit card, UPI, or other sensitive payment details unless required and securely handled by the applicable payment service provider.

Device and Website Information

When you visit our website, we may automatically collect certain information, including:

  • IP address

  • Device type

  • Browser information

  • Pages viewed

  • Website activity

  • Cookies and similar technologies

2. How We Use Your Information

We may use your personal information to:

  • Process and deliver your orders

  • Confirm your purchases

  • Contact you regarding your order

  • Provide customer support

  • Process returns, refunds, or exchanges

  • Prevent fraudulent or unauthorized transactions

  • Improve our website, products, and services

  • Send updates regarding your orders

  • Send promotional or marketing communications where permitted by applicable law

You may opt out of promotional communications at any time.

3. Sharing Your Information

We do not sell your personal information.

However, we may share necessary information with trusted third-party service providers to operate our business, including:

  • Payment service providers

  • Shipping and delivery partners

  • Website and e-commerce service providers

  • Customer support providers

  • Marketing and advertising service providers

  • Government authorities or legal entities where required by law

These parties may receive only the information reasonably necessary to provide their services or comply with legal requirements.

4. Payments

All payments are processed through secure third-party payment gateways and service providers.

SUSI and SB VENTURES do not intentionally collect or store your complete card or banking credentials unless such information is required and processed securely through authorized payment providers.

We recommend reviewing the privacy policies of the respective payment providers for more information about how they handle your payment data.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences

  • Keep track of items in your shopping cart

  • Understand how visitors use our website

  • Improve website performance

  • Provide relevant advertising or marketing

You may choose to disable cookies through your browser settings. However, some features of our website may not function properly if cookies are disabled.

6. Marketing Communications

With your consent or where otherwise permitted by applicable law, we may send you:

  • Promotional offers

  • Product updates

  • New product launches

  • Special discounts

  • Marketing messages through email, SMS, WhatsApp, or other communication channels

You can unsubscribe or opt out of marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

7. Data Security

We take reasonable administrative, technical, and security measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting information over the internet or storing electronic information is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

8. Data Retention

We may retain your personal information for as long as necessary to:

  • Process your orders

  • Provide customer support

  • Comply with legal and regulatory obligations

  • Resolve disputes

  • Enforce our agreements

  • Maintain legitimate business records

When your information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

9. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Withdraw consent where processing is based on consent

  • Opt out of marketing communications

  • Contact us regarding how your personal information is used

To make a privacy-related request, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of those websites before providing them with your personal information.

11. Children's Privacy

Our website and products are not intended to knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided us with personal information without appropriate consent, please contact us, and we will take appropriate steps to address the matter.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

SB VENTURES

Brand: SUSI

Email: susiorders@gmail.com

Phone: +91 8157 99 1133

Address:

SB VENTURES
Building No. 6, Door No. 420
Taliparamba Road, Gandhinagar
Thalora, Taliparamba
Kannur, Kerala – 670141
India