Terms of service

Welcome to SUSI. This website and its services are operated by SB VENTURES.

Throughout these Terms of Service, the terms “we,” “us,” “our,” “SUSI,” and “SB VENTURES” refer to SB VENTURES and the SUSI brand.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms of Service, our Privacy Policy, Return & Refund Policy, and any other policies published on our website.

If you do not agree with these Terms, please do not use our website or services.

1. Eligibility and Use of Our Website

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

  • Use our website for any fraudulent or unlawful purpose

  • Attempt to gain unauthorized access to our website or systems

  • Interfere with the security or proper functioning of our website

  • Provide false, inaccurate, or misleading information

  • Use our website in a manner that may harm SUSI, SB VENTURES, or other users

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, pricing, and other information displayed on our website are accurate.

However:

  • Product images are for illustrative purposes and actual products may vary slightly in appearance.

  • Colours may appear differently depending on your device or screen settings.

  • Fragrance perception is subjective and may vary from person to person.

  • Product packaging, design, ingredients, or specifications may be updated or modified from time to time.

We reserve the right to correct any errors, inaccuracies, or omissions on our website, including pricing or product information, at any time.

3. Orders and Acceptance

Placing an order on our website does not automatically guarantee acceptance of that order.

We reserve the right to accept, reject, cancel, or limit any order at our discretion, including where:

  • A product is unavailable

  • Incorrect pricing or product information has been displayed

  • We suspect fraudulent or unauthorized activity

  • Payment authorization fails

  • The order cannot be fulfilled for operational or legal reasons

If an order is cancelled after payment has been successfully received, an eligible refund will be processed in accordance with applicable law and our refund procedures.

4. Pricing and Payments

All prices displayed on our website are subject to change without prior notice.

Applicable taxes, shipping charges, or other charges, where applicable, will be displayed during the checkout process.

We may offer different payment methods, including online payment methods and Cash on Delivery (COD), subject to availability.

By placing an order, you agree to provide accurate and complete payment and billing information.

We reserve the right to refuse or cancel orders where payment cannot be verified or where fraudulent activity is suspected.

5. Shipping and Delivery

We will make reasonable efforts to process and deliver your order within the estimated delivery timeframe.

However, delivery times may vary depending on:

  • Delivery location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Operational delays

  • Other circumstances beyond our reasonable control

Any estimated delivery date is an estimate and is not guaranteed.

Once an order has been handed over to the shipping or delivery partner, tracking and delivery updates may be provided where available.

6. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

An order may only be cancelled before it has been dispatched or shipped.

Once an order has been dispatched, cancellation may not be possible and the order will be subject to our Return & Refund Policy.

We reserve the right to cancel an order where necessary, including due to product unavailability, pricing errors, payment issues, suspected fraud, or other legitimate business or legal reasons.

7. Returns, Refunds and Exchanges

All returns, refunds, and exchanges are subject to our Return & Refund Policy.

Perfumes and fragrance products that have been opened, used, or have had their original seal broken may not be eligible for return or exchange, except where the product is damaged, defective, incorrect, or where otherwise required under applicable law.

Customers must contact us and receive appropriate instructions before sending a product back.

8. Product Use and Responsibility

Our products should be used only as intended and according to any instructions, warnings, or information provided with the product.

Customers are responsible for reviewing product information before use.

If you have known sensitivities or concerns regarding any product or ingredient, we recommend reviewing the product information carefully before use.

If you experience an adverse reaction, discontinue use and seek appropriate professional advice where necessary.

To the extent permitted by applicable law, SB VENTURES shall not be responsible for issues resulting from misuse, improper storage, improper handling, or use of a product contrary to provided instructions or warnings.

9. Intellectual Property

All content available on this website, including but not limited to:

  • The SUSI name and branding

  • Logos

  • Product names

  • Website design

  • Text

  • Images

  • Graphics

  • Videos

  • Product descriptions

  • Other original content

is owned by or used with permission by SB VENTURES and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, republish, or commercially use any content from our website without our prior written permission.

10. Promotions and Discount Codes

From time to time, we may offer promotional discounts, offers, or discount codes.

Unless otherwise stated:

  • Promotional offers may be subject to specific terms and conditions

  • Discount codes may have expiry dates

  • Only one discount or offer may be used per order where applicable

  • Discounts cannot generally be exchanged for cash

  • We reserve the right to modify, suspend, or cancel promotions where reasonably necessary

11. Third-Party Services and Links

Our website may use or contain links to third-party services, payment providers, delivery partners, social media platforms, or other websites.

We are not responsible for the content, availability, security, policies, or practices of third-party services or websites.

Your use of third-party services may be subject to their own terms and privacy policies.

12. Limitation of Liability

To the maximum extent permitted by applicable law, SB VENTURES and SUSI shall not be liable for any indirect, incidental, special, or consequential loss arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability or consumer rights that cannot legally be excluded or limited under applicable law.

13. Changes to Our Website and Terms

We may update, modify, suspend, or discontinue any part of our website, products, services, or these Terms of Service from time to time.

Any updated Terms will be posted on this page with a revised “Last Updated” date.

Your continued use of our website after changes are posted may constitute acceptance of the updated Terms, subject to applicable law.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the competent courts, subject to applicable consumer protection laws and any other mandatory legal requirements.

15. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

SB VENTURES
Brand: SUSI

Email: susiorders@gmail.com

Phone: +91 8157 99 1133

Address:

SB VENTURES
Building No. 6, Door No. 420
Taliparamba Road, Gandhinagar
Thalora, Taliparamba
Kannur, Kerala – 670141
India