Shipping policy

Thank you for shopping with SUSI, operated by SB VENTURES.

This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Once your order is successfully placed and payment is confirmed, we will begin processing your order.

Orders are generally processed within 1–3 business days, excluding Sundays and public holidays.

During high-demand periods, promotional sales, festivals, or other exceptional circumstances, order processing may take longer.

Once your order has been dispatched, you may receive shipping confirmation and tracking information, where available.

2. Shipping and Delivery

We currently ship orders to eligible locations within India.

Estimated delivery times may vary depending on your location, courier service availability, and other factors.

Generally, delivery may take approximately:

  • Metro and major cities: 2–5 business days after dispatch

  • Other locations: 3–10 business days after dispatch

  • Remote or difficult-to-service locations: Delivery may take additional time

Please note that these are estimated delivery timelines and are not guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your order.

From time to time, SUSI may offer:

  • Free shipping

  • Promotional shipping offers

  • Special delivery offers

Such offers may be subject to specific terms and conditions and may be changed or withdrawn without prior notice.

4. Order Tracking

Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or another available communication method.

Please allow some time for the tracking information to become active after dispatch.

If you experience any issues tracking your order, please contact us at:

Email: susiorders@gmail.com
Phone: +91 8157 99 1133

5. Delivery Delays

While we make every reasonable effort to ensure timely delivery, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Courier or logistics delays

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Government restrictions

  • Incorrect or incomplete delivery information

  • Remote location accessibility

  • High order volumes

  • Other unforeseen circumstances

SUSI and SB VENTURES will make reasonable efforts to assist you in tracking and resolving delivery-related issues.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at the time of placing an order.

Please ensure that your:

  • Name

  • Phone number

  • House or building details

  • Street or locality

  • City

  • State

  • PIN code

are entered correctly.

SUSI and SB VENTURES may not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information provided by the customer.

If you notice an error in your delivery address, please contact us immediately at susiorders@gmail.com or +91 8157 99 1133. We will make reasonable efforts to update the address if the order has not already been dispatched.

7. Failed Delivery Attempts

Our delivery partners may attempt delivery according to their standard delivery procedures.

If delivery cannot be completed because:

  • The customer is unavailable

  • The address is incorrect or incomplete

  • The customer refuses delivery without a valid reason

  • The customer fails to respond to delivery attempts

  • The package cannot be delivered after multiple attempts

the order may be returned to us.

Any additional shipping or re-delivery charges may apply, where applicable.

8. Cash on Delivery (COD)

Cash on Delivery may be available for selected locations and orders.

SUSI reserves the right to restrict, refuse, or disable COD for certain:

  • Locations

  • Customers

  • Orders

  • Products

  • High-value purchases

where reasonably necessary for operational, security, or fraud-prevention purposes.

Customers selecting COD are requested to ensure that they are available to receive and pay for the order at the time of delivery.

9. Damaged or Incorrect Orders

Please inspect your package and product upon delivery.

If you receive a damaged, defective, incorrect, or missing item, please contact us as soon as possible at:

Email: susiorders@gmail.com
Phone: +91 8157 99 1133

Please provide your order number along with clear photos or videos of the package and product, where applicable.

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

10. Lost Packages

If your order appears to be lost during transit, please contact us with your order number.

We will coordinate with the relevant shipping or delivery partner to investigate the issue and provide an appropriate resolution where applicable.

11. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us:

SB VENTURES
Brand: SUSI

Email: susiorders@gmail.com

Phone: +91 8157 99 1133

Address:

SB VENTURES
Building No. 6, Door No. 420
Taliparamba Road, Gandhinagar
Thalora, Taliparamba
Kannur, Kerala – 670141
India